TRAI Directs Telecom Service Providers to Provide Adequate Information to Broadband Consumers
In
order to ensure transparency in delivery of broadband services and to
protect interests of consumers in the telecom sector, the Telecom
Regulatory Authority of India (TRAI) today issued directions to telecom
service providers for delivering broadband services in a transparent
manner by providing adequate information to the broadband consumers
about various plans and Fair Usage Policy (FUP).
Through this direction, telecom service providers have been asked to provide adequate information on Fair Usage Policy (FUP); to ensure that speed of broadband connection is not reduced below the minimum speed specified and to provide alert to consumers when their data usage reaches 80% and 100% of the data usage limit bundled with the plan.
This direction has already been placed on TRAI website- www.trai.gov.in .
Through this direction, telecom service providers have been asked to provide adequate information on Fair Usage Policy (FUP); to ensure that speed of broadband connection is not reduced below the minimum speed specified and to provide alert to consumers when their data usage reaches 80% and 100% of the data usage limit bundled with the plan.
This direction has already been placed on TRAI website- www.trai.gov.in .
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